Frequently asked questions2022-09-08T21:22:47+02:00

Frequently asked questions

Do you have questions on how to use the Exaqua photometers?
Below you will find answers to the most common questions you may have on purchasing or operating Exaqua products.

If you still cannot find the answer you are looking for,
just call or email us.

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EXAQUA » Frequently asked questions
How to install a new license ?2022-08-22T13:10:44+02:00

To enter the license key, go to MAIN MENU → Settings → licenses, then press the NEW context button. When in PARAM EDIT section, enter your licence code using the keyboard keys (1-9 and A-F). Press ENTER context button to confirm. The messages ‘Unlocking’ and then ‘Licence added’ are displayed on the screen. Now, the new licence is activated and you can perform measurements of parameters included in this license.

How to enter a new license?

More detailed information on how to enter licence keys you will find
in the manual, see, 12.6 Licenses.

link to the manual

Take your first measurement quickly and easily?

Guide for beginning users of Exaqua

first steps
Do I have to cover the vial in the photometer from external light when performing the test?2022-08-22T13:44:18+02:00

Exaqua photometers are equipped with the innovative Rayject technology, which allows to perform measurements under any lighting conditions without the need to cover the sample vial. The tests can be conducted anywhere and it is not necessary to use covers to protect the photometer measuring system.

What licenses are included in the Exaqua PRO3 and PRO6 photometers?2022-08-22T13:38:24+02:00

All Exaqua photometers, regardless of the model (PRO3 or PRO6) are supplied with the Exaqua Z-methods pack.

Z-methods pack contains 3 licenses:

The above doesn’t apply to Exaqua photometers which were purchased as a stand-alone devices without the transportation case and basic accessories.

Can the Exaqua photometer software be updated?2022-08-22T13:45:44+02:00

Exaqua photometers can be updated by installing the latest version of the firmware (FW), which is available in the ‘Downloads’ section of the website. Upload the file to the photometer via USB cable or via the Exaqua Reporter mobile application and Bluetooth connection.

Make sure you have the latest software version

Our team is constantly working on extending the functionalities of Exaqua photometers and improving the existing ones. To take full advantage of them, we recommend that you update your software regularly.
The latest version of the FW update file is available from the Downloads section of the website.

DOWNLOADS

Data management on mobile devices

Download and install the Exaqua Reporter mobile app and manage your results easily on your smartphone or tablet.
Create reports, charts and statistics of the results registered on the Exaqua photometers. Share your experience and knowledge with others thanks to the option to export your data to PDF or XLS files.

What is the validity period of Exaqua licenses?2022-08-22T13:04:57+02:00

Each Exaqua license is permanently assigned to the device on which it is activated and does not require a separate update. The entered key remains valid even after a software reset or update. After updating the software (the file with the latest software version is always available on the website), new methods (parameters) under some licenses may appear.

Make sure you have the latest software version !!!

Our team is constantly working on extending the functionalities of Exaqua photometers and improving the existing ones. To take full advantage of them, we recommend that you update your software regularly.
The latest version of the FW update file is available from the Downloads section of the website.

downloads
What is the difference between Exaqua PRO3 and PRO6?2022-08-22T13:48:46+02:00

Exaqua PRO3 allows to perform measurements in 3 different wavelengths: 470 nm, 520 nm and 610 nm, while Exaqua PRO6 in 6 different wavelengths : 430 nm, 470 nm, 520 nm, 560 nm, 610 nm and 650 nm.

With Exaqua PRO3 it is possible to take measurements with all reagent sets available in Exaqua range. More wavelengths available in PRO6 gives the user the ability to perform measurements for potentially more tests (parameters). For example, some of the methods included in H-methods license require the use of additional wavelengths comparing to those available in PRO3. PRO6 also means greater flexibility in creating your own methods based on self-made reference solutions or using third-party reagents.

Do you need greater freedom in measurements?

Find out how to create your own methods,
see the Instrument manual, 14 User methods.

Link to the manual
What do I need to perform a test with the Exaqua photometer?2022-08-22T13:47:51+02:00

To measure any of the parameters, select the appropriate reagent kit and activate the appropriate license. If your Exaqua PRO3/6 photometer was purchased in a kit, licenses for all methods/parameters available in the Exaqua range are already included.

Check the list of available methods and parameters

Check the list of available methods and parameters and learn more which licenses should be activated.

List of parameters

Take your first measurement quickly and easily

Guide for beginning users of Exaqua.

first steps

CREATE YOUR OWN MEASURING SET

Select a ready-made set for a specific application or make your own one
by choosing products from the
available categories.

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